Blop blop blop song7/7/2023 We also worked closely with Amazon to turn on the feature at an order level. Right from the time you turn on the feature, we wanted to make sure that hands-free order tracking was a pleasant and intuitive experience for our customers, as opposed to something that was in their face. We wanted to keep the bar really high for every facet of the user experience. What were some of the customizations you wanted to enable with your Alexa integration? In addition, we believe that providing delightful experiences will be instrumental in getting customers to increase their engagement with Uber Eats. The more we can connect customers to a wide range of technologies, the more likely they are to stick with that service. The Alexa integration provides Uber Eats with a competitive advantage. With Alexa, customers don’t have to be glued to their phone in order to closely monitor their order. Alexa will also let them know if something changes with their order, including the rare case that their order gets canceled. Alexa will let them know when their food is ready, when it’s out for delivery, and when their delivery driver is at their residence. When customers enable voice notifications, Alexa will start to provide timely updates on critical points in the delivery process. Customers who have an Echo device at home can turn on the feature through their Uber Eats app. Now with the Alexa integration, they can do just that. We received suggestions from our customers who were saying stuff like, “It would be great if my devices could talk to me, so that I don’t have to worry about missing my delivery driver.” They want to place their order without feeling tethered to their phone, so that they can move on to cleaning up, playing with their kids, or doing whatever else needs doing in their lives. We found that our customers want to spend less time on their phones. Our team spends a lot of time talking to customers to understand their experience ordering through mobile phones, and how we could help better that experience. Why did Uber Eats pursue a technical integration with Alexa? In this conversation, Hollinshead talks about the Uber Eats integration with Alexa, how hands-free order tracking gives Uber a competitive edge, and his vision for the future of ambient computing. They also include custom experiences developed in collaboration with partners such as the Yankees Stadium, where fans can now order ahead through Uber Eats, skip the line for food and beverages, and even get food delivered directly to their seat while watching a game. These include the voice command integrations with Google Assistant and Siri. In his role, Hollinshead is focused on creating delightful customer experiences outside of the core Uber Eats app. ![]() ![]() Consumers will be able to get updates on the status of their Uber Eats orders on their Echo devices, bringing convenience and effortlessness, no matter where they are.Įthan Hollinshead is a lead product manager at Uber Eats. Uber announced that consumers can now experience hands-free order tracking with Alexa to track the status of Uber Eats restaurant orders in the United States.
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